HARCOURTS CALOUNDRA

Harcourts Caloundra

A simple rental inquiry to Harcourts Caloundra becomes a tale of woe....
How Harcourts Caloundra handles a complaint.... by insulting and intimidating the complainant
and ignoring the Harcourts so called Values and Philosophy.
+ INVESTIGATION into Harcourts Caloundra's claim to be Caloundra's most awarded real estate agency.

As adopted from Harcourts Australia:

"It takes courage to always do the right thing, to always tell the truth and simply be the best at what we do"....

"Our values are entrenched in how Harcourts operates - in the decisions we make and the actions we take"....

"Our values provide the foundation for our success"....

"Trust, honesty and integrity remain the company's personal hallmarks"....

"We don't just pay lip service to our internal mission statement".... (from the Harcourts International site)

"A solid work ethic plus well-developed negotiation skills and you have the perfect recipe for success"....

While supposedly embracing these values, in truth Carter has demonstrated his true colours by acting as further detailed.....

A complaint resulted from the abysmal service received when a rental inquiry was made. Luke Carter the Principal and Owner of Harcourts Caloundra and Coast Property Caloundra choose to not address the complaint, but instead attack the credibility of the complainant. Carter jettisoned the so called Values, and exhibited negotiation skills as per below.

Because the complainant published a negative Review on Google and Harcourts' Caloundra Facebook page about the abysmal service, Carter at 8.13pm on 26 September 2019 emailed the following MALICIOUS INSULTS to accompany insults he had previously delivered to the complainant.

"You are a pathetic individual and a bankrupt fool. You have nothing to offer the world other than your aggression and irrational argument you will die a lonely man. That itself is incredible satisfaction"

There was no basis for such outrageous conduct. Rather than addressing the abysmal service, Carter avoids and twists the true facts so as to enable wrongful INSULTS and INTIMIDATION of the complainant.

Despite an ACCC advisory, Carter seems expert at removing reviews that he does't like on Google Review and his Harcourts Caloundra Facebook page. Maybe he does a lot of that, however he was not able to remove this one:
Beware of Renting from Harcourts Caloundra

In twisting the true facts so as to be within his agenda of insult and intimidation, Carter reaches incorrect conclusions devoid of any factual basis.

Carter represented himself to be "extremely familiar with defamation law". However in breach of that law Carter published falsities include the complainant was being sued for defamation, potentially bankrupt and a FRAUD all of which is untrue. Consequently a CEASE & DESIST letter had to be sent to his lawyer.

The hypocrisy of Carter is simply astounding, and his behaviour does not belong to any person that claims to be a professional (per REIQ), as he does.

Neither Luke Carter or Marcus Williams CEO at Harcourts Australia Head Office, see fit to offer an apology and they treat the complainant with contempt and disregard equivalent to the finger The Finger

The behaviour of Carter & Williams in this matter, is in line with many consumer sentiments about service at Harcourts Real Estate, especially regarding their Property Management and Rental talents. This behaviour reveals their so called Values in many instances (in particular the one herein) to be a SHAM, and arguably in contravention of the ACL.
SEE: ACCC $18 million penalty - "We Buy Houses P/L" for contravening the ACL.

Some 210 bad bad reviews about Harcourts have been compiled below courtesy of Product Review, and it is noted that Harcourts doesn't bother with any Brand Management.

GOOGLE SEARCH

What people are saying about Harcourts...

INCOMPLETE - LOTS MORE TO COME 

Please be extra cautious when you Rent from Carlingford Harcourts

I had a pathetic situation with them and they didn't have a minimum respect when a customer is talking and....

Beware Of Renting From Harcourts Caloundra

I have found Harcourts Caloundra and its owner, to be incapable of.....

Warning

Do not ever use this person from Ulladulla. She is nasty and aggressive and down right impossible....

Harcourts Vermont South

STAY AWAY!! Terrible agency, terrible agents... unprofessional & lack people skills...

Less than one star would be more appropriate

Had the worse experience with Harcourts Gumdale and their staff.....

Terrible Property Managers

Don't use this company if you want to protect your property.....

I will never deal with Harcourts ever again

Do your heart and ulcers a favour and give this low life of a company a wide berth.....

Harcourts Keilor East

Do not waste your time with this "real estate agent......

Stay Away From Harcourts Broadwater If You Are Renting

Contact from sales staff is very slow. If you ask questions, they avoid the question altogether....,

So disappointed

I had an unauthorised transaction come out of my account...

Harcourts Rouse Hill are slow, lazy and incompetent

We have made a compliant to the CEO of Harcourts and he delegated the issue to his National Manager.....

Don't do business with them

I have been a renter with them, and it was a big mistake....

Dodgy auction experience

Dirty tricks at a recent Victor Harbor area auction. Avoid them like the plague!...

Harcourts Yeppoon Property Management is a disgrace

Unprofessional, unethical, unhelpful - hell bent on bullying, lying, insulting and blackmailing...

Terrible

Unprofessional, unethical, lying, deceitful and aggressive describe the behaviour of harcourts....

Terrible Customer Service

I have waited for seven days to sign a contract regarding the apartment I will rent, but no one in the agency could be contact....

Unprofessional/Unethical

The hierarchy together with other senior management heads, will have to seriously consider training all of their staff to be polite, professional & accommodating with clients....

Internal Processes Not Very Good

Harcourts Coastal Broadbeach keep sending me publicity material in the mail....

Worst realestate I have ever seen

Worst realestate ever would not recommend them to any one ever...

Beware of Harcourts Campbelltown NSW

She was deceitful, unhelpful, rude, and I would not recommend doing business with them at all. Beware at all costs.....

Harcourts Noble Park - Worst service EVER!

VERY UNPROFESSIONAL! Do not rent through this company.....

Harcourts Keilor East - Dishonest

Unfair practice to all buyers out there please be aware of this agent Harcourts Realestate Keilor East Vic.....

Harcourts Ballarat-Completely unprofessional- train your staff

....Harcourts would have quite happily ripped us off for fees that their untrained staff did not have the knowledge to be able to explain or break down to us, instead happy to pass the buck onto ‘office lady’....

Harcourts Campbelltown

Nightmare of a real estate Harcourts Campbelltown! They only have the best interest of landlords.....

Do not use harcourt Manjimup

I have phone the Office and have email the office and all I got was I will get back to you lol what a joke I will never use them again.

Unprofessional & Dishonest Agent (Harcourt - Baulkham Hills)

Harcourt (Baulkham Hills) one of the most untrustworthy, dishonest and unprofessional agent I have seen in my whole life.....

Unethical

They are very unprofessional, unethical and go against the code of conduct.
So landlords beware.

Rental manager and Director

Of course they know it’s not worth going to VCAT

Unethical, Unprofessional company

Don't do business with them.....

Biggest liars I have ever met

I am so glad I have got rid of them now by terminating the contract I will never do business with Harcourts ever again.....

False initial inspection report by agent now causing problems for tenants with good reputation

Frustrating - never had this problem with Stockdale and Leggo who were fabulous!!.....

Refusal to provide proper accounting for rental property

Both these agents have lied and cheated their purchasers to close a sale......

Don't bother

Were very rude on the phone both times and completely unprofessional. Dont bother with hardcourts....

Terrible service and useless

3 weeks time, open for inspection, not even 1 application submitted, not answer phone and very late reply message.

Horrible

Had an emergency repair that needed to be fixed and the hardcourts lady was so rude and disrespectful to me.....

Run away from this agency.....and fast!!

The Carlton office was responsible for my rental property, their background search on tenants was pitiful!...

Don't rent off this real estate

Don't rent off this real estate they rip you off and never do maintenance I've lost two Bonds form they're rude then ever call you back when they say they're gonna call you back they threaten you with Court they are disgusting disrespectful.....

Lethargic, Unaccountable and Poor customer service

These people are very irresponsible and take ages to fix things in tenant homes. Further to that they are rude with the tenants as well.....

Do not sell house or Rent house through Harcourts North Lakes

Harcourts North lakes is one of the worst businesses I have ever had to deal with....I would strongly suggest that anyone who is considering renting a property through them that they consider other suppliers.....

AVOID at all costs if you are a tenant

Avoid, avoid, avoid these unfair extortionists... if you are a tenant you will not get your bond back from this organisation.....

Very Bad Service

Called the staff they didn't pick up, texted them and they texted you back saying you are the one who didn't pick up the call!!!???

False advertisements

Never received this kind of support from any of the brokers......

Very bad service provided

Can't reach the property manager and nobody return your call. If you have any issue in the house it takes forever to be fixed.

Document Everything or be scammed

......This is a scam to take part of your bond as most people need the money quickly they relent and don't go to the appeals process. I would strongly advise people to avoid Harcourts Ballina due to this unethical behavior.

Worst Ethics and Worst Services

I have rented property in Blacktown for 3 years and when now its time to exit they are not supporting to make my exit swift and quick.....

Horrible Harcourts

I have dealt with this real estate agency on two occasions over the past two years and both times have been dreadful.....

Do NOT use Harcourts Beyond Rental - absolutely appalling customer service!

.....so do NOT go near Harcourts Beyond - rude obnoxious and liars!

Stay away from Harcourts

Absolutely terrible from the very start. UN professional especially with paper work, very sloppy or non existent.....

Really unprofessional staff

Really unprofessional staff, not friendly at all. House inspection never came on time. Sometimes feel like they are mean to us because we are Asian students renting the house. Will never use the service from Harcourts again.

A big deal about everything

Messages passed on incorrectly. Very self important agent (unwarranted) Sweats the small stuff to feel like a boss. She needs another job.

Rude and cold

I can’t make meet the time for an inspection. Agent just told me go search something else online...

Rude and poorly managed

Had multiple dealings with agent and she was terribly rude each time. Never replies or gets back to you and always talks down with you...

Don't go there

A combination of unrealistic price and very poor marketing meant that they failed to sell our house. We kept asking for communication as to why it wasn't getting viewings but couldn't get an honest answer out of them.....

Very unprofessional and mean agency

 They do not take complaints seriously or on time and i can just hear it from their voice that they’re annoyed......

Abusive agents

Submitted a compliant about abusive agent and recived an abusive call from the agents boss. WORST REAL ESTATE EVER.....

Agent gave people the keys to show themselves around

Worst experience ever was completely taken for a ride with calls and emails ignored ended up selling for a price not happy with just to not have to deal with anymore.....

Run away, don't rent.

I've rented with 5 agencies, Harcourts was by far the worst, most places have the basics like correct billing sorted out. I've never had trouble like this renting in the past. Run away!!!....

Very unprofessional

One of the worse rental agent encountered. Excuses after excuses....

Harcourt Pakenham VIC 3810

It is my life biggest mistake that i have chosen harcourt pakenham for purchase. These people are extremely unprofessional, rude and not helpful.....

Very disappointed with the realestate agency and the management

Dealing with agency and their management is worst ever experience of my life. Totally disaster way of handling the tenants and their complaints......

Harcourts Chermside

Do yourself a favour, DO NOT RENT through this company unless you would like to experience the below:.....

Harcourts Sandy Funston Canberra

When we complained to Harcourts head office, they brushed our concern aside and said to take it up with Sandy.....

Horrible experience with Harcourts Clayton

They will reject your application before viewing your online application.....

HARCOURTS Ballina

THIS company is a farce. Its mission statement is as hollow as its staff......

Be careful don't trust

We recently sold our house with Harcourts Solutions Inner City Brisbane biggest mistake and worse experience ever....

Rental service rubbish, they steal your bond

Rented a property now they are trying to keep my bond, they lie and are very rude and aggressive to you.....

Fake Smiles Harcourts Hervey Bay

Incredibility petty and rude individuals to sink to that level.....

Property Management at its worse !!!

People , beware , take photos and document everything for l now have to duspute this money grabbing agency for invalidated claims in which they are effectively seeking to take bond funds.....

Harcourts Salisbury Rentals, just awful!

The rental agent I spoke with, was rude, blunt, evasive and clearly not interested in gaining customers......

North lakes harcourts horrible staff

They are all nice to your face until you leave, just make sure you have any question and answer in writing.....

Harcourts Coastal

.....totally disgusted with the way they have handled the whole tenancy. Very unhappy with the whole deal......

Don't let Harcourts manage your property

Don't ever deal with Harcourts Real Estate of you want to rent your property out and have it looked after.....

Harcourts North Lakes, rude, unprofessional and mean.

The last manager we had was a horrible human being. She was rude, arrogant and plain mean......

Harcourts Busselton WA

The level of blatant rudeness and disregard for client care is beyond a joke at Harcourts "Busselton I would not recommend them for buying a property from (or anything else for that matter)......

Arundel Harcourts Utter Disgrace

Do not rent/buy from Harcourts Arundel they are disgustingly unprofessional, will take all your bond, will make up whatever they want, dont care about the tenants, lie and lie and lie they are the most disgustingly unprofessional......

Harcourts

We bought our property through Harcourts in Chelsea a few years ago. At first, we found the staff there to be helpful and then toward the end of the sale they became quite unprofessional.....

Another REALLY annoyed customer!

Unbelievable amount of trouble, too many to list, while renting a very highly priced property in Grange, Brisbane......

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I will never let Harcourts Yeppoon Manage my rental property again

Never have I had so much trouble in such a short amount of time. She had 0 communication skills, never answered any questions I asked......

Harcourts Springfield Real Estate from HELL

Has been a horrible experience. Wish I could give less than 1 star......

Would not even give 1 star if I had a choice!

Aspley Office do not know how to manage & care for landlord properties, no wonder people are not renting them at a reasonable price. What we found was beyond shocking!......

Be aware of the agents from Ballarat Harcourts rude dodgy and dont do their jobs

They treat you like crap and blame you for things that need to be dione all of the time.......

Clayton harcourt

I am terribly disappointed with this agent and his lack of transparency, which was a significant factor why a huge sale fell through. Poor effort!!......

Feeling Totally Betrayed and Deceived!

In common usage, THEFT is the taking of another person’s property or services without that person’s permission or consent with the intent to deprive the rightful owner of it.......

Harcourts Frankston

Very lazy, only followed up on things when they need something.......

Very Angry About Treatment

Harcourts failed on many occasions (after phone calls, emails, maintenance requests) to fix faults in property and the place was left in a disgusting state when we moved in.......

Lazy, lazy, lazy

They failed to respond to issues, needing constant emails. They are so lazy, I would not recommend using them.....

Pushy, intrusive - last people I would ever have to sell or buy a house.

Best to approach real estates agents yourself - NEVER invite ones that are door knockers they are usually the unscrupulous ones .... like Hardcourt......

Harcourts Frankston - Appalling. Avoid like the plague!

Would never use again as either a tenant or Landlord. Avoid, avoid, AVOID!.....

Buying a Home

If i ever find another house and Harcourts are the agents, I will walk away. As this would be my 5 house that I have purchased , they are THE WORSE THAT I'VE DEALT WITH.....

North Lakes - SO RUDE!

They're a disgrace and I can only imagine the hell it would be actually renting through such rude people! .....

Unprofessional Wantirna Harcourts

Oh and if you have anything to say on their Facebook that's slightly negative, the CEO will contact you and then block and delete you and your post.....

Extremely Disappointed

Wanted to share our feedback on the dealings with the agency......

Harcourts North Lakes QLD

Very poor service, has no idea on what they are doing, outdated photos attached to the entry conditions, entry conditions report was completely contradictory....

Harcourts Frankston

Do not rent properties from this real estate agent. They just want your money, they absolutely do nothing to fix maintenance issues.....

Beware when purchasing a property through Harcourts in Huonville Tasmania

When we contacted them to tell them we were very unhappy about theirlack of assistance they simply closed ranks and told us essentially it was all our fault. Would not recommend them to,anybody, seller or buyer.....

Harcourts Chermside

All I can say is words fail me at the lack of professionalism!! Forget trying to get any maintenance done even after there was $300 damage done to my car due to one of the carport gate hinges being broken....

Steer well clear of them please!

Terrible service, terrible representation. Do yourself a favour and steer well clear of them!....

Never rent though them!!

So if you want your property looked after AVOID HARCOURTS PEOPLE WOODVILLE!
if you want a good renting expirance AVOID HARCOURTS PEOPLE WOODVILLE.....

Terrible Harcourts are cruel people.

.....when we challenged our privacy being violated we received a threatening and bullying letter stating we are to allow his access to the property when he likes without notice or we could be evicted.....

Rude and discriminatory

Called to view & apply for a rental property only to be told I couldn't apply because I 'had children and was only on Centrelink so good luck trying to rent a nice property like this.' Wouldn't let me explain my situation at all, just flat out told don't bother we aren't interested. Made to feel like rubbish......

TERRIBLE

Customer service is terrible. Had no knowledge of the property. Never get back to you, pretended they didn't know about our maintenance requests we gave to them. Just a bad experience all along. Definitely would not recommend.

Harcourts Pakenham - STAY AWAY!

Rude. Disgusting. Bad ethics. Terrible attitudes. Obnoxious. Never follow up. Never return phone calls. All the care about is the sale. No customer service. This is the kind of company that never goes the extra mile.....

They just don't care!

They never fulfill their promise at all, e.g. the broken bathroom still not repaired for 4 months.....

Harcourts Blacktown

There is no any sign of professional ethics in this firm. Here is a list my experience dealing with the firm as a buyer of a property:.....

Harcourts North Geelong are liars & cheats. Ripped off for over $85,000. All our property gone.

For a complete analysis and expose' of Harcourts North Geelong's fraud and misrepresentation and their pathetic attempts to squirm, deny and avoid any responsibility - and the landlords blatant looting and thievery - please search for "Harcourts Exposed".

Very unclear process - Property Managers lying

Extremely terrible experience. The property manager provided complete wrong information to us in order to receive their commission on time. Very poor service. Will never go back to them again.

Harcourts BALLARAT very poor

....They don't care about anyone besides themselves and their like... Please I beg you don't go through them they are in my mind the worst people I have ever had to deal with.

Harcourts Scottsdale, not the place to try to sell a house

Some of the offers they put through to us were simply insulting. Sadly there were no real competing real estates.....

Harcourts Townsville- worst agency I've ever dealt with

Rude, never return calls, entitled and belligerent... .....I will never rent with them again! Horrible people!! Steer clear of Harcourts Townsville!!!

Absolute Garbage

Disgraceful, worst service and does not care about anything but making money off the landlords. They have been nothing but rude and unhelpful during the time fixing damages within the house.

Harcourts Frankston

All I can say is steer clear of this mob. They do not care a rats about coming to fix maintenance issue's, and don't get me started on reply to emails, now that is one big joke.....

arrogant.. rude... threats... just to name a few

They are rude..unhelpful.. harass..threaten.. arrogant.. wouldnt rent buy or sell through them if u have a clue.. especially brett and the rental team..just hopeless.....

Harcourts Mount Waverley TERRIBLE

They are They just don't care, the worst agent for landlords, tenants, house owners and buyers. Wish I had read all these reviews....

Do not rent through Harcourts

absolutely useless, tardy responses, tried to illegally charge us for water and wrongfully breached us because they didn't check the address......

They just don't care

Harcourt Mount Waverley in Melbourne will be nice until you sign a contract with them then they'd drop the ball. Very careless & unprofessional....

If you want to sell don't go to Harcourts Mornington

Poor service, very unprofessional, discrepancies in listing - definitely don't get value for money when paying advertising/marketing fees as in the end you probably won't sell your home

Do not use Harcourt Integrity to sell your property

Do not use Harcourt Integrity realestate. They will take you to court if you refuse to take offers given to you by their salespersons and then place slanderous comments upon your facebook page.....

Abusolute disaster --Doggy unprofessional and useless 

My nightmare started from last Dec when I appointed Harcourt preston rent out my property, but i still can't believe they got five chicks moved in....

Harcourts Everton Park Brisbane are Terribl

Worst experience as a tenant I have ever had. These agents were terrible with communication and tardy in their responses and actions to required maintenance.....

endless hassles

Non stop nightmare renting through Harcourts northlakes for 1 yr. Perfect tenants and complied to all requests from real estate, lease renewal given then retracted after a simple request then given a notice to leave without grounds....

The Del Boy's of the Real Estate World

Awful : Harcourts, through my experience are the utter pond life of the real estate world. Full of employees that couldn't quite make it in another industry who buy a $300 suit and consider themselves successful.....

Bad

They are a joke, when i vacated the property, i was spoken to so rudely. I gave them my bond rental form which they ignored.....

Harcourts Clayfield are a nightmare. They will not respect your rights as tenants.

Incompetent and will throw the tenants under the bus first opportunity they get......

The experience from Harcourt's Mount Eliza keeps getting worse

Rude and incompetent would be the best description I can think of.....

Don't rent out your property with them.

....I wouldn't recommend going to this real estate - go somewhere else. Your better off :-)

Harcourts Epping Vic - Worst agents I've ever had to deal with!!

Harcourts Epping is by far the worst agent I've ever had to deal with in my 17 years of renting.....

Hope you go out of Business!!

If I could rate a minus I would have. The worst agency for Landlords we have ever had to dealt with. Stay clear from Harcourts Clayton!!....

INCOMPLETE - LOTS MORE TO COME

*How NOT to handle a complaint.
* How a Google Review can Concertina into a Big Deal when that Review is Wrongly Removed.

* Exposing a Company or Person having Values that Sound Nice, but in Practise Ignoring Them.
* Perhaps the Reasons for this Behaviour Can Be EXPLAINED?